Privacy Policy
Effective date: September 20, 2026 · Last updated: November 12, 2026
This Privacy Policy explains how Appliance Fix Service ("we", "us") handles information collected through appliancefixservice.com (the "Site"). We are a local home appliance repair business serving Orange County, California.
1. Information we collect
We only collect the information you choose to give us. When you fill in a request form on this Site, we collect:
- Phone number, to contact you about your request.
- ZIP code and, if the form is on a city page, that city, to schedule the visit.
- Appliance type and description of the problem, to prepare for the visit.
- Name (optional), so we know who to call back.
- Service address, if you choose to include it in your message.
With each request we also record the page it was sent from, the date and time, your IP address and browser type, and the consent text you agreed to. We keep this as a record that you asked us to contact you.
We do not ask for and do not want payment card numbers, bank details, Social Security numbers or any other sensitive personal information through this Site.
2. Cookies, analytics and tracking
This Site does not set advertising or analytics cookies, does not use tracking pixels, and does not build profiles of visitors.
Fonts are served from this Site itself, not from a third party. Our website host, Cloudflare, records standard server access logs.
3. Do Not Track
Because we do not track visitors across third-party websites over time, we do not respond differently to "Do Not Track" browser signals. We do not authorize third parties to collect personally identifiable information about your online activities on this Site for their own purposes.
4. How we use your information
We use what you send us only to respond to your request, schedule and perform the repair, and follow up about the work. We do not sell, rent or share your personal information with third parties for their own marketing, and we do not use it for advertising.
5. Communications consent
When you submit a request form, you are asked to confirm that we may contact you by phone, text message or email about that request. Consent is not a condition of any purchase. Message and data rates may apply. You can withdraw consent at any time by telling us: reply STOP to a text message, or email us at the address below, and we will stop contacting you.
6. Who else may receive your information
The categories of third parties that may process information you submit are limited to service providers that operate this Site and our communications:
- Our website host and its content delivery network (Cloudflare), which also runs the function that receives the form.
- Our email and messaging providers, which deliver your request to us.
We may also disclose information if required by law, or to protect our rights or the safety of others.
7. How long we keep it
We keep job-related records for as long as needed to service the work, honor the warranty on the repair, and meet tax and record-keeping obligations. After that we delete them.
8. Reviewing, correcting or deleting your information
You may ask us what information we hold about you, ask us to correct it, or ask us to delete it. Write to contact@appliancefixservice.com or call (916) 995-8146. We will respond within a reasonable time and may need to verify your identity first. We will not discriminate against you for making a request.
9. California residents
We are a small local business and do not meet the thresholds that make the California Consumer Privacy Act (CCPA/CPRA) apply to us. We nonetheless honor requests to access, correct or delete personal information as described in section 8. We do not sell or share personal information as those terms are defined under California law.
10. Children
This Site is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has sent us information, contact us and we will delete it.
11. Security
This Site is served over an encrypted connection and we take reasonable steps to protect the information you send us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
12. Changes to this policy
If we make a material change to this policy, we will post the updated version on this page and change the "Last updated" date above before the change takes effect.
13. Contact us
Appliance Fix Service
Orange County, California
Phone: (916) 995-8146
Email: contact@appliancefixservice.com